In Australia, one in six people has a disability. In 2013 the Australian government launched the National Disability Insurance Scheme (NDIS). The NDIS helps people with disabilities achieve their goals and live better lives. NDIS support coordinators play a vital role in assisting participants to navigate the system, access services and support, and achieve their goals. In order to provide services, it is essential to follow best practices that prioritize the participant's needs and ensure that it is person-centred.
Here are some best practices for NDIS support coordinators:
Be Person-Centered
The participant should always be at the centre of the support process. Support coordinators should take the time to understand participants' goals, interests and needs and work with them to develop a plan tailored to their needs. This includes involving the participant in decision-making and ensuring they control the services they receive.
Build Relationships
Building strong relationships with participants, families, and service providers is essential to providing practical support services. Support coordinators should take the time to get to know participants and their families and foster a sense of trust and open communication. This includes keeping participants, and families informed about the progress of their plans and getting feedback on the quality of services provided.
Enhance Options and Controls.
The NDIS is based on the principles of choice and control. Support coordinators need to work with participants to ensure they have access to various service providers and options and can make informed choices about the services they receive. This includes information about different service providers and facilitating participant preferences and favourites.
Be Proactive
Support coordinators should carefully identify and address issues affecting a participant's ability to achieve their goals. This includes reviewing progress and results and identifying any potential barriers or challenges. Support coordinators should also be aware of services and support available and be able to provide information and assistance to participants when needed.
Focus on Results
Supportive care aims to help participants achieve their goals and improve their quality of life. Support coordinators should work with participants to identify the desired outcomes and develop strategies that support achieving those outcomes. This includes setting realistic goals, evaluating progress, and adjusting plans.
Stay Professional
Support coordinators should always maintain a professional attitude and adhere to ethical standards. This includes maintaining confidentiality, avoiding conflicts of interest, and maintaining boundaries between participants, families and providers.
NDIS support coordinators are essential in helping participants achieve their goals and live better lives through trusted support coordination. Many disability services in Australia can provide trained support coordinators to assist participants. By following best practices that put participants' needs first and ensuring a human-centred approach, support coordinators can provide quality support services that make a real difference in the lives of their participants.
How Can Tech Platforms Help Support Coordinators?
Technology steps can help support coordinators distribute effectively and efficiently. Vertex360 is a technology platform with great features and a user-friendly interface that can help NDIS support coordinators. Vertex360 can help NDIS support managers do their jobs more effectively by providing better planning, real-time data, customizable reports, automated workflows, collaborative features, and accessibility. By using technology, support coordinators can improve the quality of their support services and positively impact the lives of participants and their families.
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